We do our best to ensure that orders are shipped within 24 hours on a given business day via USPS, UPS or Fedex. For most orders being sent via the United States Postal Service pick up is typically between noon and 3:00 PM, orders leaving UPS and FedEx are typically picked up after 3:00 PM.
Approved orders are typically processed within 24 hours excluding weekends and holidays. Some orders may be held longer for credit card verification procedures after which time they will ship out. To prevent delay of your order please make sure the billing address is on file with your credit card issuer. If there is an issue with your order, we will follow up with you via the information you give us when you placed your order, so please make sure that information is correct.
All instruments are brought up to factory spec before shipping unless you instruct us otherwise.
Amplifiers are always play-tested before shipping to ensure that they will be in proper working order. When you unpack a tube amplifier, please make sure that the tubes are still seated properly as they can shift during shipping.
Cold Weather Shipping:
Please note that the months of November through March are typically cold here in Connecticut. When you receive instruments or tube amplifiers during our cold months, please allow them some time to gradually come to room temperature (an overnight would be best). This will ensure that there is no “shock” to the instrument or amplifier tubes.